Friendly fraud, also known as chargeback fraud or first-party fraud, is when a legitimate customer contacts their credit card issuer to dispute a charge, claiming they did not authorize the purchase. This can happen for a variety of reasons, such as:

• The customer forgets about the purchase.
• The customer is unhappy with the product or service they received.
• The customer is trying to get a refund for a legitimate purchase.

Here are some examples of friendly fraud:

• A customer orders a product online and then changes their mind. They contact their credit card company and dispute the charge, claiming they did not authorize the purchase.
• A customer orders a product online and receives it, but is not happy with it. They contact their credit card company and dispute the charge, claiming the product was not as described.
• A customer orders a product online and receives it, but does not return it. They contact their credit card company and dispute the charge, claiming they did not receive the product.

There are a few things you can look for to identify friendly fraud:

• The customer has a history of disputing charges.
• The customer’s story about the disputed charge is inconsistent.
• The customer is demanding a full refund, even if the product or service was not defective.
• The customer is refusing to cooperate with your investigation.

There are a few things you can do to fight friendly fraud:

• Document the customer’s purchase. This includes keeping a copy of the order confirmation, shipping confirmation, and any other relevant documentation.
• Contact the customer to try to resolve the issue. This may involve offering a refund or replacement product.
• Dispute the charge with the credit card company. This will require providing evidence that the purchase was legitimate.
• Use a fraud prevention solution like Kombatix. Kombatix can help you identify and fight friendly fraud, so you can protect your business from financial loss.

Kombatix is a fraud prevention solution that helps businesses identify and fight friendly fraud. Kombatix uses a variety of tools, including machine learning algorithms and a team of fraud experts, to help businesses reduce friendly fraud losses and protect their bottom line.

Kombatix works by analyzing data, such as customer orders and payment information, to identify patterns of friendly fraud. Kombatix can also help you investigate disputed charges and dispute charges with the credit card company.

Kombatix can help you:

• Reduce friendly fraud losses
• Improve your customer satisfaction
• Protect your business reputation
• Save time and money

Kombatix offers a variety of pricing plans to fit your budget. Contact us today to learn more about our pricing and how we can help you fight friendly fraud.

To get started with Kombatix, simply sign up for a free trial. We will help you set up your account and get started fighting friendly fraud.

If you have any questions about Kombatix, please contact us at sales@kombatix.app